DigitalOcean

Senior Solution Engineer

We are looking for a Solutions Engineer based in Mexico or Pakistan with expertise in cloud infrastructure to support the acquisition of high-value customers. Reporting to the Manager of Solutions Engineering, the Solutions Engineer will work directly with the Sales functions to exceed DigitalOcean’s revenue targets globally. They will be the technical subject matter expert on DigitalOcean’s portfolio, advising on best practices and guiding customers to the optimal solution to meet their business objectives. The Solutions Engineer will work closely with other functions within DigitalOcean such as Product, Engineering and Operations to ensure the needs and insights from customers are funneled appropriately. This is an amazing growth opportunity for a highly motivated individual to drive increased adoption of DigitalOcean's products with business customers around the globe. Technical depth, excellent communication skills and a self-starter mentality are needed. What You'll Be Doing: As a Solutions Engineer, you will serve as a technical partner to the sales team. You will perform discovery calls, proof of concepts, demos, uncover customer technical needs and demonstrate DigitalOcean's value proposition. Working with your sales counterpart, you'll help acquire new customers and expand technical relationships with existing customers. Develop deep expertise on the DigitalOcean product portfolio and the evolving Cloud landscapeDrive adoption from new customers as a key part of the business expansion process through technical consultation and guidance on best practicesDiagram and plan infrastructure architecture to support specific use cases, and comfortably explain in detailWork directly with Customer Success to ensure expansion and retention of businesses as they build on top of our cloudLiaise with Engineering and Support teams to ensure customer escalations and obstacles to growth are resolved in a timely fashionConduct presentations clearly articulating DigitalOcean product benefits and functionalityContribute to internal and external technical documentation such as The Navigator’s Guide to DOProvide technical training to enable our teams and our partnersIdentify and communicate process improvement suggestions, drive technical best practices within the organization, and communicate customer feedback and trends into the product lifecycle processWork both independently and collaboratively with a Global team of highly talented Solutions Engineers