As a Staff Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The SRE team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. SREs collaborate closely with Guidewire’s core product developers & Global Support teams to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability. Duties & Responsibilities Implement systems for monitoring of events and application/infrastructure performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.Oversee and automate the team’s growing presence in AWSOwn observability initiatives, contributing to core systems development with features, bug fixes, reliability improvements, etcDevelop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance of critical production systemsAutomate deployment tasks for core product and infrastructure tools and maintain automation infrastructureCreate system documentation and training materials to empower and educate our fellow team membersBuild and maintain observability tooling, metrics, and dashboarding for purposes of detecting and surfacing customer-specific performance bottlenecksConfigure and maintain monitoring and alerting systems to support individual customer production and non-production environmentsWork closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices. Open to Remote candidates from EST or CST time zones. Our employee culture… https://careers.guidewire.com/culture
As a Senior Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The SRE team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. SREs collaborate closely with Guidewire’s core product developers & Global Support teams to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability. This role requires a high degree of collaboration, teamwork, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you. The successful candidate will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience. Duties & Responsibilities: Implement systems for monitoring of events and application/infrastructure performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.Oversee and automate the team’s growing presence in AWSOwn observability initiatives, contributing to core systems development with features, bug fixes, reliability improvements, etcDevelop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance of critical production systemsAutomate deployment tasks for core product and infrastructure tools and maintain automation infrastructureCreate system documentation and training materials to empower and educate our fellow team membersBuild and maintain observability tooling, metrics, and dashboarding for purposes of detecting and surfacing customer-specific performance bottlenecksConfigure and maintain monitoring and alerting systems to support individual customer production and non-production environmentsWork closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.
Guidewire is looking for a highly motivated individual to join our Cloud Operations team as a Database Administrator. As a DBA at Guidewire, assignments, decision-making, and complexity are not limited to just carrying out established work processes and operations. You will be learning new and exciting AWS processes as we embrace our journey to the cloud. In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning, and Cloud Computing. Duties Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.Tuning, trouble shooting and on-call production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.Monitor and work the JIRA ticket queue for request to make schema changes, security changes, execute scripts against the databases and refresh non-production databases.Advise application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance.Assist the support staff to troubleshoot SQL and any other database errors.Provide 24*7 on-call support (includes holidays) for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed.
Guidewire is searching for a smart, proactive, and results-oriented Senior Software Engineer to build sophisticated solutions for the property & casualty insurance industry's complex business domain and make our industry-leading products even better. The product development team is looking for an enthusiastic engineer who is passionate about building high-quality software with a phenomenal team and improving the customer experience for millions of people who use our products every day. You will have the opportunity to make an impact and contribute to a complex application suite of products that generate over 500 million dollars of revenue annually, mission-critical to 400+ enterprises serving more than a million users. Guidewire provides outstanding software for the second-largest financial services industry in the world: insurance. We deliver the core applications that Property and Casualty (P/C) insurers use to build their products, sell policies, settle claims, and bill their customers. The SaaS solutions delivered via Guidewire Cloud enable our customers to rapidly innovate and drive measurable value. Guidewire Cloud is powered by the highly resilient Amazon Web Services (AWS) cloud infrastructure, with SLAs backed by experienced Guidewire teams and SaaS-certified partners spanning application management, system administration, security and compliance, upgrades, QA testing, health checks, and other services. The successful candidate will work on the entire technology stack, from the core persistence layer through to the Web Application front ends. Our teams are lean, empowered, and collaborative. You must be a self-starter and able to perform with minimal supervision while working alongside intelligent colleagues who've checked their egos at the door in a team environment, communicating effectively with everyone. We've built a strong culture, and we're looking for engineers who can help us maintain it.