Guidewire Software

Senior Site Reliability Engineer

Posted on Mar 02, 2023

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Job Details

Full Time
🇺🇸 United States

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Position

As a Senior Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The SRE team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. SREs collaborate closely with Guidewire’s core product developers & Global Support teams to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

This role requires a high degree of collaboration, teamwork, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you. The successful candidate will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience.

Duties & Responsibilities:

  • Implement systems for monitoring of events and application/infrastructure performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
  • Oversee and automate the team’s growing presence in AWS
  • Own observability initiatives, contributing to core systems development with features, bug fixes, reliability improvements, etc
  • Develop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance of critical production systems
  • Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
  • Create system documentation and training materials to empower and educate our fellow team members
  • Build and maintain observability tooling, metrics, and dashboarding for purposes of detecting and surfacing customer-specific performance bottlenecks
  • Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
  • Work closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.


Required Skills and Experience

  • Hands-on engineering and ops expertise in containerization (Docker, Kubernetes/EKS, CNI)
  • Core Java
  • Object-Oriented Design, Familiarity with CI/CD, Unit Testing, etc
  • Agile development practices
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
  • Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
  • Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
  • Ability to read and interpret critical application logging outputs.
  • Prior experience with IaC tools like Terraform
  • Prior experience with DevOps tools (Git, Bitbucket, Teamcity)
  • Bachelor’s Degree in Computer Science or related field

Personal Qualities

  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
  • Ability to learn quickly in a dynamic environment
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude, enjoying teaching and being a mentor to others
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience yet humility and hunger to learn from others
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees
  • Strongly analytical mind with a penchant for process development and enhancement
  • Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments

Other Requirements

  • Ability to read, write, and speak fluent English
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.

Our Hiring Process

The process varies depending on the job you applied for. In general, you can expect to meet with one of our recruiters or sources for an exploratory call to see if you are a fit for the role. After that, if it’s a technical role you’ll be invited to complete a code test. Based on the results you’ll move to the next stage to meet the hiring manager and other team members during an online Zoom interview. There’ll be one more round of Zoom interviews if you’re one of the top candidates being considered for the role. For other non-technical roles, the process is pretty similar - except no code test required. Your recruiter will make sure you clearly understand what’s needed at every stage!

1. Choose your starting point...

Your adventure begins when you discover a role that excites you on our careers listings. Think you and the role are a great match for each other? Then set it as your journey's starting point, and submit an application to help you stand out from the crowd. Remember, this is your time to shine. So show us why you and our role are a great match!

2. Get prepared...

If your application is successful, a recruiter will chat with you before arranging a Zoom interview. This is your chance to get prepared and really investigate the role. Ask our recruiters all about Guidewire and the specifics of the job; make sure it’s right for you. Share your story with our recruiters too; what motivates you, what drives you to seek challenges, what makes you dig deeper? Of course, if you don’t feel this is the right role for you but you still want to work at Guidewire in the future, we can stay connected.

3. Meet the crew...

If your chat with our recruiter goes well, it’s time for the next step: an interview, where you can show us what you’re made of. The process can differ from team to team here. You may take an online code test for more technical roles, share ideas in a group presentation, or even take a live programming and theoretical questions interview. Whatever route you take, though, one thing remains constant: the Guidewire team is super excited to get to know you. Your recruiter will be there to support and help prepare you at every step. And you’ll get to meet lots of members of the Guidewire team, discovering first-hand that we all want you to do your best here. We’re rooting for you!

4. Adventure

Once the interview process is complete, our teams get together and decide whether you’re the best match for the role. If you’re the one, then our recruiter will share the details of the offer with you. Then the ball is in your court: you can decide whether you’re joining the Guidewire crew. If it’s a yes, it’s a pretty streamlined process from here on out. Sign all your documents via DocuSign, and work with our dedicated coordination team to go through the background check process and final steps. It’s only a matter of time until you join our team of explorers—and we are beyond excited to have you on board!



The US base salary range for this full-time position is $128000- 216000+ bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.


  • FINANCIAL - Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
  • HEALTH AND WELLNESS - Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
  • FLEXIBLE WORKING - Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
  • DOWNTIME - Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
  • CONTINUAL DEVELOPMENT - We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
  • CAREER MOBILITY - Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.
Senior Site Reliability Engineerat Guidewire Software