Site Reliability Engineer (UTC+10 and UTC+11)

About Zapier

We’re on a mission to Make Automation Work for Everyone. And we’re hiring! Join us. From anywhere.

How we work

• Freedom and flexibility. Spread across 17 time zones in dozens of countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work.
• Diversity, inclusion, belonging, and equity. We’re building a global community—one where people from all backgrounds can thrive. We have regular open discussions on topics like gender equality, unconscious bias, and celebrating our differences. When you join our team, you agree to a code of conduct.
• Camaraderie from afar. 100% distributed doesn’t hold us back from building bonds—daily conversation in chat includes non-work topics like #fun-cooking and #fun-scifi, weekly posts to our company blog show off pictures of pets and hobbies, and twice-annually, we come together for an all-team retreat that includes activities like crafting, basketball, karaoke, and rock climbing. We make space for everyone’s flavor of fun.
• Learning on- and offline. You start your role with an immersive remote onboarding experience to learn about our product, culture, and business. Then meet your team to pick up new skills and tools. And the learning doesn’t stop there—ongoing feedback from your manager and peers is one of our five team values, and we continuously support your professional development.
• Interesting problems to solve. Our product integrates 5000+ online tools to make it easy for anyone to connect apps and get more work done. Supporting and evolving our product is no easy task itself, though. Our "build the robot" value yields outsized results, and our all-hands support approach gives everyone insights into our users’ experience.

The Position

We're seeking a talented Site Reliability Engineer to join our Compute team. As we continue to scale our product and grow our team, we’re looking for an experienced Site Reliability Engineer to help drive automation, performance, and reliability in our cloud-based infrastructure.

At this time, we are seeking candidates based in Hawaii, New Zealand, and Australia (UTC+10 and UTC+11).

Things You’ll Do

As part of this team, you’ll work on:

• Designing and deploying our AWS infrastructure using infrastructure as code (Terraform, Helm, etc) across multiple accounts.
• Contributing to our kubernetes clusters (EKS) and serverless functions (Lambda). Production Engineering provides compute resources as a service, and you’ll help shape what features we offer.
• Evaluating new tools and recommending technologies to the entire organization. If there’s a tool that will help us serve our customers, we’ll go get it.
• Partnering with teams to solve novel infrastructure and design problems. Service teams are responsible for keeping services running. It’s your job to help them make decisions that scale.
• Building services to integrate systems, process high-traffic workloads, and perform critical migrations. We don’t believe in drawing a hard line between developers and SREs–if you see a part of the code you can improve, default to action and make the change.

Using site reliability principles, you’ll help fix problems at their root cause rather than just the symptoms. You'll improve application reliability using a software engineering approach to operations. You'll develop internal tools and systems to help engineering teams ship better software, faster. You'll get to impact every engineering team in the organization and use a broad set of technologies. Maintaining excellent relationships and communicating effectively with teams will be crucial to your success.

Building new features and services is a big part of this role. We continually develop and implement new ways to support our teams, understand our customers’ needs, and become experts in site reliability.

When bad things happen, you'll have the support of your team to solve contributing causes, learn from failures, and build robust and resilient systems for our customers. We look for the solution that automates the problem away, not one that requires manual effort.

If you’re interested in making a big impact and taking our infrastructure to the next level at a fast-growing and profitable startup, then read on.

Things We've Done Recently

• Built dozens of new microservices in Kubernetes across multiple AWS accounts
• Contributed to open-source Kubernetes projects to support autoscaling our stack
• Continually grown to handle millions of daily requests
• Handled major migrations between hosting providers, database systems, and stateful technologies
• Created rapid deployment pipelines in GitLab and ArgoCD to support continuous delivery
• Built tools to bootstrap new Kubernetes services at the click of a button

Requirements

About You

You’re an experienced technologist. You spent 4 years working on multiple projects in SaaS companies in the world of systems administration, systems engineering or software development with at least 2 years of experience in Site Reliability Engineering or DevOps.

You know the cloud. You’ve participated in the design or maintenance of highly available, cloud-based infrastructure in AWS or another cloud offering. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability. We use tools like Terraform, Kubernetes, Redis, GitLab, and Datadog, among others.

You can code. You have experience with languages like Python or Go to create automated tools. You believe in hands-off deployments and infrastructure as code. Well-honed expertise with the fundamentals of software development goes a long way here.

You can solve complex systems challenges. You enjoy complex challenges, understand how to improve performance, and help uncover opportunities for improvement. You’ve worked on problems where “just throw more hardware at it” isn’t enough for the system to scale.

You’re a great communicator. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams.

You value our values. At Zapier, our values are at the heart of how we collaborate and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate together to democratize automation. You see how these values can empower meaningful work, you thrive in a collaborative setting, you are eager to continue growing and excited to be part of the team.

Our Hiring Process

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Benefits

Zapier Compensation Guiding Principles:

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; competency-based pay.
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

• United States: 138,300-207,500 USD
• New Zealand: 125,800-188,600 NZD
• Australia: 125,800-188,600 AUD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity.

Our Benefits:

Because Zapier is an all-remote company and people can join our workforce from almost any country, our benefit programs and their access/availability differ across the globe. With the aim to support Zapier teammates in the best way we can, we currently offer:

• Healthcare, dental, and vision in the UK, Canada, and the United States
• Retirement plans with employer match in the UK, Canada, New Zealand, Australia, and the United States
• For countries where we do not have entities or provide company-sponsored benefits, we add a regional benefits premium to our pay ranges (in these instances, when recommendations are made for base pay, the benefits premium has already been factored in)
• Work from (almost!) anywhere*
• Flexible time-off policy (most teammates take 4-6 weeks off per year for vacation and holidays)
• 1 annual company retreat to an awesome place
• 14 weeks of 100% fully-paid leave for new parents
• Anniversary reward program (at 1, 3, 5, 7, and 10 years)
• Home office setup stipend
• Software budget
• Professional development allowance
• Fertility and family planning support

* Due to regulatory and security reasons, there’s a small number of countries where we cannot have Zapier teammates based. Additionally, because Zapier is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Zapier teammates need to be authorized to work from their home location.