Senior Solution Engineer

About DigitalOcean

DigitalOcean simplifies cloud computing so developers and businesses can spend more time building software that changes the world. With its mission-critical infrastructure and fully managed offerings, DigitalOcean helps developers, startups and small and medium-sized businesses (SMBs) rapidly build, deploy and scale applications to accelerate innovation and increase productivity and agility. DigitalOcean combines the power of simplicity, community, open source, and customer support, so customers can spend less time managing their infrastructure and more time building innovative applications that drive business growth.

We value diversity and inclusivity. We are an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Position

We are looking for a Solutions Engineer based in Mexico or Pakistan with expertise in cloud infrastructure to support the acquisition of high-value customers. Reporting to the Manager of Solutions Engineering, the Solutions Engineer will work directly with the Sales functions to exceed DigitalOcean’s revenue targets globally. They will be the technical subject matter expert on DigitalOcean’s portfolio, advising on best practices and guiding customers to the optimal solution to meet their business objectives. The Solutions Engineer will work closely with other functions within DigitalOcean such as Product, Engineering and Operations to ensure the needs and insights from customers are funneled appropriately.

This is an amazing growth opportunity for a highly motivated individual to drive increased adoption of DigitalOcean's products with business customers around the globe. Technical depth, excellent communication skills and a self-starter mentality are needed.

What You'll Be Doing:

As a Solutions Engineer, you will serve as a technical partner to the sales team. You will perform discovery calls, proof of concepts, demos, uncover customer technical needs and demonstrate DigitalOcean's value proposition. Working with your sales counterpart, you'll help acquire new customers and expand technical relationships with existing customers.

• Develop deep expertise on the DigitalOcean product portfolio and the evolving Cloud landscape
• Drive adoption from new customers as a key part of the business expansion process through technical consultation and guidance on best practices
• Diagram and plan infrastructure architecture to support specific use cases, and comfortably explain in detail
• Work directly with Customer Success to ensure expansion and retention of businesses as they build on top of our cloud
• Liaise with Engineering and Support teams to ensure customer escalations and obstacles to growth are resolved in a timely fashion
• Conduct presentations clearly articulating DigitalOcean product benefits and functionality
• Contribute to internal and external technical documentation such as The Navigator’s Guide to DO
• Provide technical training to enable our teams and our partners
• Identify and communicate process improvement suggestions, drive technical best practices within the organization, and communicate customer feedback and trends into the product lifecycle process
• Work both independently and collaboratively with a Global team of highly talented Solutions Engineers

Requirements

What You'll Add to DigitalOcean:

• Strong written and verbal English competencies
• Proven professional experience with cloud infrastructure experience, or equivalent education
• Deep knowledge of Linux and distributed systems
• Programming/development experience
• Experience working in a pre-sales / technical consultant role
• Knowledge of provisioning and deployment strategies and tools
• Passionate about customer experience
• Track record of developing successful technology solutions to business problems for clients
• Ability to balance the demands of multiple stakeholders, define priorities and set appropriate expectations
• Passionate about technology and open source projects
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Highly motivated with a self-starter mentality

Extra Credit:

• Cloud certifications are highly desired
• Programming/Scripting: Ruby, Python, Go, Bash
• Source Code: Git
• Automation: Terraform, Ansible, Chef, Puppet, Saltstack
• Virtualization: KVM, Xen
• Databases: MongoDB, MySQL, Redis, PostgreSQL
• Open Source: CoreOS, Docker, Kubernetes, Vagrant
• DigitalOcean: API, libraries, services

Our Hiring Process

1. Application review. Your resume will be reviewed by a real-life human, not a robot (hooray humans!). If selected for an interview, a recruiter will reach out within two to three weeks to schedule a video call via Google hangout.
2. Recruiter interview. A member of our recruiting team will conduct an initial interview over Google Hangouts.
3. Hiring manager interview. The hiring manager for the role will conduct a 45-minute long interview.
4. Team interviews. Candidates get the chance to meet with several other members of the team in a round of interviews. Depending on the role, there will be an assessment included in the process.
5. Offer extended. We will extend an offer to successful candidates with full compensation and benefits details.
6. Become a Shark! New Sharks are sent IT equipment and go through comprehensive remote onboarding sessions as part of their orientation.

Benefits

DigitalOcean benefits vary by region, but you can expect perks like:

Live well

• Remote-first philosophy. We are a remote-first company and provide benefits including global WeWork access to ensure employees have the tools they need to work remotely.
• Full health coverage. Generous health coverage for all our employees.
• Wellness coverage. We provide wellness coverage through partners in addition to a wellness stipend for additional needs.
• Flexible vacation time. Take the time you need to live a balanced and fulfilling personal life.
• Team-building and social events. Hackathons, company and team offsites (both virtual and in-person), in-person meet ups in various cities, and more.

Grow well

• 401(k) plan. It’s never too early or too late to start saving for retirement. DigitalOcean matches up to 4% of every employee’s salary.
• ESPP. We make it easy for employees to invest in $DOCN shares.
• Education support. All employees may receive reimbursement for conferences, training or education.
• Partner support. We provide advice for common financial and legal questions through free financial webinars and legal sessions, plus access to Rocket Lawyer.
• Employee giving. DigitalOcean matches employee donations up to a certain amount through Bright funds.